Terms and Conditions

1. Acceptance of Terms

By accessing or using performancelab.bg, you agree to these Terms and Conditions. If you do not agree, please do not use the website or services.

2. Company Information

Services are provided by Performance Lab, a limited liability company established under Bulgarian law.

3. Scope of Services

Performance Lab provides educational, coaching, consulting, and related performance development services. Specific service scope, pricing, and deliverables are agreed individually with each client.

4. No Medical or Emergency Advice

Content on performancelab.bg is for general informational purposes and does not constitute medical, psychiatric, or emergency advice. Users should seek qualified professionals for clinical or emergency matters.

5. User Obligations

• Provide accurate and complete information when contacting or contracting services.
• Use the website lawfully and in good faith.
• Do not attempt to disrupt, compromise, or misuse the website, systems, or content.

6. Fees and Payments

Unless otherwise agreed in writing, fees, payment terms, and invoicing details are set out in individual offers, proposals, or service agreements. Late payments may result in suspension of services.

7. Cancellations and Rescheduling

Cancellation and rescheduling rules for sessions or programs are communicated during onboarding or in specific agreements. If no specific terms apply, reasonable notice is expected by both parties.

8. Intellectual Property

All content on performancelab.bg, including text, graphics, branding, and materials, is owned by or licensed to Performance Lab and protected by applicable intellectual property laws. No content may be copied, distributed, or reused without prior written permission, except as permitted by law.

9. Confidentiality

Information shared during service delivery is treated with appropriate confidentiality, subject to legal obligations, safeguarding requirements, and explicit contractual terms.

10. Limitation of Liability

To the fullest extent permitted by law, Performance Lab is not liable for indirect, incidental, special, or consequential damages arising from website use or service participation. Total liability for direct damages is limited to the amount paid for the relevant service, unless mandatory law provides otherwise.

11. Third-Party Links

performancelab.bg may contain links to third-party websites. Performance Lab is not responsible for the content, availability, or privacy practices of external sites.

12. Data Protection

Personal data is processed in accordance with the Privacy Policy published on performancelab.bg and applicable data protection laws, including GDPR.

13. Changes to Terms

Performance Lab may update these Terms and Conditions at any time. Updated versions are effective upon publication on performancelab.bg unless otherwise stated.

14. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of the Republic of Bulgaria. Any disputes shall be subject to the competent Bulgarian courts, unless mandatory law requires otherwise.

15. Contact

For questions regarding these Terms and Conditions, contact Performance Lab at contact@performancelab.bg.